Emergency Response
We’re ready to help you get back on your feet after a natural disaster. Please protect your property from further damage if it’s safe to do so and contact us as soon as possible to file your claim. After receiving your claim, a Travelers Claim professional will explain the next steps and assist you through the process.
We have employees in the area who are currently assisting customers. Our Catastrophe Response Team is also on the ground providing additional support to our locally-based Claim professionals. Our team is equipped with a vast array of digital tools—including virtual inspection mobile apps that they can use with customers to help expedite the claim process.
Affected by a catastrophe?
File your claim online. Available 24 hours a day, every day.
Mobile Claim Offices
If you’re in an area affected by a disaster, you can visit us for immediate claim assistance and safety information with the personal service you expect.
Location & Hours:
Hours and dates are subject to change.
California
600 Corporate Pointe Dr.
Culver City, CA 90230
Starting Tuesday, January 14, 2025
10:00 a.m. – 3:00 p.m. PST
California
Lowe's Outlet Store
725 W Huntington Dr
Monrovia, CA 91016
Starting Tuesday, January 14, 2025
10:00 a.m. – 3:00 p.m. PST
California
Santa Monica College
Performing Arts Center East Wing
1310 11th St
Santa Monica, CA 90401
Saturday, January 18, 2025
10:00 a.m. – 5:00 p.m. PST
Sunday, January 19, 2025
10:00 a.m. – 1:00 p.m. PST
California
Pasadena City College
1570 East Colorado Blvd
Pasadena, CA 91106
Saturday, January 25, 2025
10:00 a.m. – 5:00 p.m. PST
Sunday, January 26, 2025
10:00 a.m. – 1:00 p.m. PST
More Prepare & Prevent
How to Help Prepare for a Wildfire
Learn how to prepare for a wildfire, including tips for before the fire starts, and as it approaches and passes. Get wildfire safety tips from Travelers.
Generator Safety
Using a generator for emergency power? Help keep your home safe with portable generator safety information.
8 Disaster Preparedness Tips
Disaster preparedness before a storm can help when a disaster is approaching. Learn how you can prepare for disaster.
Additional resources
Claim next steps
Find out what you can expect after filing your claim.
Find a service provider
Search for a reputable service provider to repair your car or home, or to provide medical care.
Manage your claim experience
Tools and resources to help make the process more manageable.